Support and assistance

Last modified: 03 October 2022

Access online documentation from the IDE

The most important source of information about PyCharm is this online help. To access it from PyCharm, do one of the following:

  • From the main menu, select Help | Help.

  • Press F1.

  • Click The Help icon in a dialog or a tool window.

Access documentation offline

  • If you do not have internet access to view the online help, you can use the PyCharm Help plugin, which serves the help pages via the built-in web server for offline use.

note

The offline help plugin is updated when a new major version is released. Changes that are added to online help during the release cycle may not be available in the offline help.

Contact support

If you can't find the information you need in the online help, you can contact the JetBrains support team.

  • Browse the PyCharm Knowledge Base.

  • From the main menu, select Help | Contact Support to create a direct request for the support team.

Report bugs

If you encounter a bug or would like to suggest a new feature, use the PyCharm issue tracker.

  • From the main menu, select Help | Submit a Bug Report.

Before submitting, it is a good idea to search the issue tracker for similar reports and feature requests to avoid duplicates. If you find a similar ticket, you can add a comment to it or vote for it to bring more attention of the development team.

note

You can copy a message in the status bar to the clipboard and paste it when you search for solutions to some problems or add it to your issue in the PyCharm issue tracker. Right-click the status bar and select Copy.

If you need to attach the PyCharm log file, locate it using the relevant Help menu item:

  • Help | Show Log in Explorer (for Windows and Linux)

  • Help | Show Log in Finder (for macOS)

Share feedback

You can use the feedback form to tell us what you like or don't like about JetBrains products.

  • From the main menu, select Help | Submit Feedback.

Learn more

There are several ways to learn more about PyCharm:

  • Tips of the day show up every time you start PyCharm and provide useful hints. To suppress them, you can clear the Don't show tips checkbox.

    To open the Tip of the Day dialog, select Help | Tip of the Day from the main menu.

  • The Productivity Guide displays a list of useful features with statistics and tips.

    To open it, select Help | My Productivity from the main menu.

    To discover new features, sort the list by group and note rarely used features in the same group as the ones you use more frequently. Click the feature to see its usage description.

  • The IDE Features Trainer is a tool for learning the most common and useful actions. It is a sequence of lessons that interactively guide new users through the shortcuts with real-world examples.

    To use it, select Help | IDE Features Trainer from the main menu.

See also

External Links