User is not receiving email notifications

The user logs in to their Upsource account and sees the following message in the web UI:

You are not receiving email notifications — your email address has hard bounce status. Check your profile settings or contact your system administrator.

Cause

Upsource has a smart notification delivery mechanism which monitors the availability of email addresses and stops sending notifications to an address that has become unavailable. Once an email address has been marked as "hard bounce", no notifications will be sent to that address anymore.

Solution

While the Upsource instance is running, execute:

<upsource_home>/lib/upsource-console.bat

Then, to see the list of emails with the "hard bounce" flag, run the following command from the console:

list-email-statuses true -1

To reset the "hard bounce" flag, run:

clear-recent-email-statuses -1

Last modified: 02 April 2021