Support
Datalore support resources
This article explains how to contact us in case you need help with your Datalore installation or operation questions.
As a first step, we advise you to check out our Datalore Help Center
Alternatively, you can write a post on the Datalore forum (Cloud Free plan users).
Reach our support department directly at datalore-support@jetbrains.com (available to holders of the Cloud license).
Consenting for support access
Your notebooks can contain sensitive information, including personal data, proprietary code, and research outputs. As our customers privacy is essential for us, there is an option to grant or withhold consent for our support staff to access such notebooks.
When troubleshooting issues, having access to the contents of the notebook can significantly expedite the support process. However, without consent, the support process might involve additional steps, such as asking to share screenshots or export notebook results, which can be time-consuming and less effective.
Such consent can be granted or withdrawn at any time from the users' .
Support tiers
At the moment, we do not provide either service level agreements (SLAs) or differentiated support tiers for Datalore. We aim to respond within the business day following the day the request was made.
If you are in need of more high-tier SLA, specifically tailored to your needs, please contact us at datalore-support@jetbrains.com, describing your use case and desired support level. We will assess your situation together and come up with a solution.