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Workflow tutorial

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Time management tutorial

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Videos

YouTrack Essentials

In this livestream, we dive deep into YouTrack Helpdesk's capabilities for support teams and internal service desks. We’ve included an overview of the flow for several potential stakeholders: Your external customers – reporters who submit tickets and get replies. Support agents who can benefit from a number of useful instruments to streamline their work. Any other members of your team who may be involved in support processes and other associated projects, or who may be interested in specific reports or a general overview of your support ecosystem. In the second part, we’ve included a demo for administrators of helpdesk projects showing them how to set up and organize the flow of your support projects, create signatures and answer templates, manage service-level agreements (SLA), automate support workflows, and more. 0:00 – Intro: YouTrack for various types of teams 1:03 – YouTrack Helpdesk capabilities, licensing, and pricing Your reporters’ flow 3:01 – Online demo starts: How reporters submit tickets and get replies 6:30 – Browsing the public knowledge base (for reporters). 7:40 – Accessing YouTrack so your reporters can submit tickets and get updates Tools for support agents 10:26 – Working with tickets 12:50 – Managing service-level agreements (SLA) 13:56 – Searching for and filtering tickets 15:27 – Ticket management tools: reply templates and agent signatures, revising comments, ticket visibility, internal and external comments, adding recipients to a ticket, linking and creating connected tickets. Helpdesk project administration 26:00 – Helpdesk project creation 27:33 – Managing roles in helpdesk projects 29:35 – Setting up the fields and creating custom fields 30:12 – Setting up ways to collect tickets – emails and online forms 33:28 – SLA policy configuration 35:59 – Workflows for support processes 37:19 – Overview of the created helpdesk project
40:12
YouTrack Helpdesk Online Demo
17.01.2024
In this recorded online demo of #YouTrack you get an overview of how to manage your tasks and projects easily, work with your team’s #Agile boards, use powerful time tracking, create #Gantt charts effectively, and see what’s going on with reports and dashboards. You'll see real examples of how JetBrains YouTrack can organize teamwork and bring your diverse teams together in a single collaborative environment for software development, project and project management, design, marketing, and others. Contents: 0:00 - Intro 3:28 - Online Demo starts: YouTrack Projects page 5:45 - Managing the Knowledge Base 8:55 - Working with issues and tasks 14:55 - Issue List 17:40 - Workflows 26:05 - Interactive Gantt chart 28:55 - Agile Boards 32:44 - Intro to VCS and Space integrations 34:55 - Tracking time with IDE plugin and in YouTrack directly 36:37 - Timesheets 38:00 - Reports in YouTrack 39:14 - Dashboards 42:25 - Helpdesk preview 46:00 - Prices and ways to get started easily 50:00 - Q&A session Join us: YouTrack: https://jb.gg/661jsp YouTrack blog: https://jb.gg/6ighkp YouTrack on Twitter: https://twitter.com/YouTrack #remotework #projectmanager About the speakers: Elena Pishkova YouTrack Marketing and Business Development Lead Elena joined JetBrains in 2019 and has more than 15 years of marketing leadership experience in the IT, Telecom, and FMCG industries. She now leads YouTrack global product marketing and business development strategies. https://www.linkedin.com/in/elenapishkova/ Anastasia Bartasheva YouTrack Technical Support Lead Anastasia joined JetBrains in 2017 and has more than 7 years of software development and technical support experience, including team and leadership roles. She is now responsible for YouTrack customer experience processes. https://www.linkedin.com/in/anastasiabartasheva/
01:30:01
YouTrack Project Management: Essentials for Getting Started
24.11.2022
This is an online demo day for YouTrack Administrators. You can see in action how to set up and adjust YouTrack to manage your team tasks and projects, and to play nice for the needs of your team and the whole company. You'll get an overview of how to: - Create and set up projects for various teams - Make sure project settings and YouTrack workflows reflect your business processes - Manage user roles so that every team member gets the most of YouTrack - Set up integrations with external tools - Create and manage Agile boards that follow your team’s processes - Prepare a Knowledge Base for external customers and your team members - Enable time tracking - Work with reports and set up dashboards Speaker details: Anastasia Bartasheva YouTrack Lead Support Engineer https://www.linkedin.com/in/anastasiabartasheva/ Anastasia joined JetBrains in 2017 and has more than 6 years of software development and technical support experience, including team and leadership roles. She is now responsible for YouTrack customer experience processes. Elena Pishkova YouTrack Product Marketing Manager Pishkova.com Elena joined JetBrains in 2019 and brings more than 15 years of marketing leadership experience in the IT, Telecom, and FMCG industries. She now leads the YouTrack global marketing strategy. 00:00 - Introduction 07:31 - Project script for non-technical team 07:52 - Project settings 08:40 - Basic set of fields 10:24 - Users, roles and access 15:30 - Agile board creation 17:52 - Project Administration 21:41 - Changing Agile Board Settings 22:57 - Working with the Knowledge Base 26:07 - Software development team project 26:40 - User groups in YouTrack 29:10 - Scrum project template and customizing its fields 32:42 - Time tracking 35:02 - Integration with version control systems 37:13 - "Workflow: what is it and how does it work? 40:30 - Tree-structure of tasks 41:30 - Scrum boards for management and developers 45:20 - Backlog 47:45 - Burndown chart 48:53 - Helpdesk scenario 50:33 - Workflow setup 51:52 - Mailbox integration 53:38 - Knowledge base for external users 56:49 - Helpdesk scenario in action 59:22 - Management and executives scenario 59:45 - Agile Boards for management tasks 1:00:17 - Reports 1:01:50 - Dashboards 1:04:00 - New YouTrack Lite 1:10:32 - Q&A session Categories: #YouTrack #webinar #essentials
01:38:53
YouTrack Online Demo Event: YouTrack Administrators Essentials
01.10.2020
Learn how to use apps to extend YouTrack’s functionality by adding new features, tools, and integrations beyond what’s available out of the box. Find out how YouTrack apps allow you to customize YouTrack to meet your team’s unique processes. Enhance project management, reporting, and automation or connect it with other tools and internal systems. You’ll get all this insight from YouTrack Frontend Core Team Lead Andrey Skladchikov, in his talk at JetBrains Plugin Developer Conf 2024. Find out more info about YouTrack apps on our website and get YouTrack for free! Cloud or server – YouTrack your way!
11:51
Extending YouTrack With Apps: Customization, Integrations, and More
11.12.2024
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YouTrack and Jira

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YouTrack and other tools

Check out how YouTrack compares with other project management tools.

Comparison overview

Here is a printable overview of YouTrack’s key benefits and how it compares with Atlassian’s Jira and Trello.

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