Unified Support
Offer

We’re here to help you get the most out of JetBrains products. Discover all of our resources and enhanced support plans below.

Support Plans

We offer a range of support plans tailored to meet your needs. Whether you need basic troubleshooting assistance or priority technical support with a defined SLA, our support plans are designed to provide the right level of service for your business.

Standard support

  • Available weekdays from 8:00 am to 5:00 pm (CET)
  • First response usually within 24 hours

Included with commercial licenses for JetBrains products

All JetBrains customers have access to this support service, which is available Monday through Friday, from 8:00 am to 5:00 pm (CET), with no guaranteed SLA.

Business support

  • 24/7 availability
  • 4-hour guaranteed first response time (critical requests)
  • Private Slack channel

Сustomers can purchase a Business support plan for added benefits, including 24/7 availability, and an SLA for critical requests (guaranteed four-hour first response time).

Enterprise support

  • 24/7 availability
  • 2-hour first response time (critical requests)
  • 6-hour first response time (standard requests)
  • Private Slack channel
  • Up to 10 hours per quarter for on-call sessions
  • Dedicated Technical Account Manager

Сustomers can purchase an Enterprise support plan for added benefits, including 24/7 availability, a private Slack channel, an SLA for critical requests (guaranteed two-hour first response time), and standard requests (guaranteed six-hour first response time), up to 10 hours per quarter for on-call sessions, and a dedicated Technical Account Manager.

All JetBrains customers have access to this support service, which is available Monday through Friday, from 8:00 am to 5:00 pm (CET), with no guaranteed SLA.

Сustomers can purchase a Business support plan for added benefits, including 24/7 availability, and an SLA for critical requests (guaranteed four-hour first response time).

Сustomers can purchase an Enterprise support plan for added benefits, including 24/7 availability, a private Slack channel, an SLA for critical requests (guaranteed two-hour first response time), and standard requests (guaranteed six-hour first response time), up to 10 hours per quarter for on-call sessions, and a dedicated Technical Account Manager.

Existing Customers

We provide several convenient ways to access support:

Issue tracker

Check the status of known issues and feature requests in our public issue tracker, and submit your own bug reports and feature requests.

Support request

Submit a ticket to our Support team if you are experiencing a problem and need assistance.

Documentation

Explore the documentation to learn more about the features and usage of JetBrains products.