Support and assistance

Sources of information

• YouTrack: the JetBrains tracking system.

• JetBrains Community Forum: the online community where you can learn new things and share your knowledge about JetBrains products.

• JetBrains Knowledge Base: a knowledge base that is collected and published by the JetBrains support team.

• Stack Overflow: a knowledge base with questions and answers on a wide range of topics in computer programming and software products.

• Twitter: Follow us on Twitter to be aware of new features, releases, and tips. You can ask us for help on Twitter, just mention @datagrip in your message.

Tips of the day

Tips of the day provide a collection of useful and interesting hints.

• To see the Tip of the Day window, click Help | Tip of the Day.

• To disable tips of the day on startup, clear the Show Tips on Startup checkbox in the Tip of the Day window.

Keymap reference

The default keymap reference for Windows, Linux, and macOS in the PDF format

• To view the built-in keymap reference, click Help | Keyboard Shortcuts PDF.

Report an issue in Youtrack

1. Click Help | Submit a Bug Report.

2. Describe your problem and provide a brief summary in the Description and Summary fields respectively.

3. If it is possible, attach some troubleshooting materials.

4. Click Create.

Submit a request in the JetBrains Support Center

1. Open the request form by doing one of the following:

   • Click Help | Contact Support.

     The request form will contain prefilled fields about your product and OS.

   • Go to the Submit a request page.

2. Fill in the Submit a request form.

   If it is possible, attach some troubleshooting materials.

3. Click Submit.

Tweet us about your problem

• Mention @datagrip in your message on Twitter and describe your problem. We will reach out to you.

Write to the DataGrip team

• Email our team at datagrip@jetbrains.com. Describe your problem, and attach all available materials that can speed up troubleshooting (code samples, screenshots, logs, animations, videos, and other materials).

1. Click Help | Submit Feedback.

2. Select checkboxes according to your preference. Alternatively, type your variant in the corresponding fields.

3. Click Submit.