Support and assistance
Need assistance with DataGrip? Look for an answer in YouTrack, on our discussion forum, on Twitter, or contact the DataGrip team by email.
Where to look for information
Sources of information
YouTrack: the JetBrains tracking system.
JetBrains Community Forum: the online community where you can learn new things and share your knowledge about JetBrains products.
JetBrains Knowledge Base: a knowledge base that is collected and published by the JetBrains support team.
Stack Overflow: a knowledge base with questions and answers on a wide range of topics in computer programming and software products.
Twitter: Follow us on Twitter to be aware of new features, releases, and tips. You can ask us for help on Twitter, just mention @datagrip in your message.
Tips of the day
Tips of the day provide a collection of useful and interesting hints.
To see the Tip of the Day window, click .
To disable tips of the day on startup, clear the Show Tips on Startup checkbox in the Tip of the Day window.
Keymap reference
The default keymap reference for Windows, Linux, and macOS in the PDF format
To view the built-in keymap reference, click Help | Keyboard Shortcuts PDF.
Where to report an issue
Report an issue in Youtrack
Click
.Describe your problem and provide a brief summary in the Description and Summary fields respectively.
If it is possible, attach some troubleshooting materials.
Click Create.
Submit a request in the JetBrains Support Center
Open the request form by doing one of the following:
Click
.The request form will contain prefilled fields about your product and OS.
Go to the Submit a request page.
Fill in the Submit a request form.
If it is possible, attach some troubleshooting materials.
Click Submit.
Tweet us about your problem
Mention @datagrip in your message on Twitter and describe your problem. We will reach out to you.
Write to the DataGrip team
Email our team at datagrip@jetbrains.com. Describe your problem, and attach all available materials that can speed up troubleshooting (code samples, screenshots, logs, animations, videos, and other materials).
Share your feedback
Click
.Select checkboxes according to your preference. Alternatively, type your variant in the corresponding text boxes.
Click Submit.